Physical door checks
A controller can report healthy while the door closer, strike alignment, maglock, handle or frame is creating a security or reliability problem.
Planned checks • faults • user administration • handover
Access control maintenance and support
Keep controlled doors, readers, locks, power supplies, software and user administration working after the installation is complete.
Residential repairCommunal blocksCommercial access controlDelivered by ErskineTech Ltd
System and user checks
Maintenance can include controllers, readers, power supplies, batteries where fitted, event logs, backups, user groups and the process for lost credentials and leavers.
Support boundaries
We document what ErskineTech supports, what the fire-alarm contractor supports and what requires a joiner, locksmith or door specialist so faults are not passed around.
Commercial system ownership
The handover matters as much as the installation
Access control can become business-critical. We document administration, credentials, network dependencies, user management and support responsibilities rather than leaving one employee with the only working login.
- Named system owner and administrators
- User, fob and leaver process
- Controller and software documentation
- Backup and network dependencies
- Clear boundaries with fire and door contractors
Questions before you enquire
Common questions
Can maintenance cover several sites?
Yes. We can group systems by site, door count, platform and priority, then build a sensible inspection and support plan.
Can you support access control with managed IT?
Yes. Commercial customers can combine access-control support with ErskineTech managed IT, networking, Wi-Fi, VoIP and CCTV support where appropriate.
Next step
Send the scope, not a perfect specification
We need enough information to choose the right route. The exact product can follow after the building, fault and access requirements are understood.