Useful triage • not a remote diagnosis

Door entry fault finder

Select what is not working and whether the fault affects one user or the whole building. The result can be sent with your enquiry.

Main symptomWho is affected?System type

Choose the visible symptoms.

The likely fault areas and useful checks will appear here.

Send the result

Give us a useful starting point

The fault-finder result is attached to the enquiry. Add the postcode, contact details and anything else you have noticed.

Name Phone

Email optional if phone supplied Postcode / town

Which route fits best? Property type

What is wrong? Who is affected? Your position

Number of flats Shared entrances Current requirement

Controlled doors Approx. users System interest

Project stage Related systems

Urgency Preferred contact

Tell us what you need I agree to be contacted about this enquiry.

Your details are used to respond to this enquiry. For an immediate lockout, contact a locksmith or building manager.

Questions before you enquire

Common questions

Can the fault finder diagnose the system?

No. It highlights likely fault areas and the information useful for triage. Electrical testing is normally required for a confirmed diagnosis.

What photographs should I take?

Photograph the handset, entrance panel, door lock or maglock, any controller or power supply you can safely see, and any model labels. Do not remove covers.