Help when one flat handset has stopped ringing, has no audio, will not release the door or has been replaced with an incompatible model.
A handset can fail locally even when the shared entrance still works for everyone else. We check controls, terminals, call signal, audio and the release circuit before replacing it.
Door-entry handsets are not universal. A similar-looking replacement can use different terminal functions, call voltages or wiring. Send a clear front photograph and any model label before buying a handset.
Ask a neighbour whether their handset works. If only one flat is affected, the handset or local wiring is more likely. If several flats are affected, the entrance panel, power supply or common wiring may need building-owner access.
The £65 repair visit includes attendance and up to the first hour of investigation or repair. Compatible parts and any additional time are explained and agreed before work continues.
That includes attendance, investigation and repair time for up to the first hour. Compatible parts and further time are explained and agreed before continuing.
Often. Upload the handset front, any model label and a clear view of the terminals only if the cover is already safely accessible. Do not disconnect shared-system wiring just for a photograph.
Some universal models cover several analogue systems, but they still need to be configured and wired for the existing call type. Compatibility should be checked first.
Not always for an individual handset, but access to communal panels, power supplies or shared wiring normally needs permission from the owner, landlord or factor.
Send the full postcode, what works, whether neighbours are affected, and up to three photographs of the handset, label and entrance panel.
We need enough information to choose the right route. The exact product can follow after the building, fault and access requirements are understood.